Privacy Policy

1. Introduction

Nelivigi Multispeciality Hospital ("we", "our", or "us"), located at No.449/434/9, Outer Ring Road, Bellandur Circle, Bangalore – 560103, is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, phone number, email address, and date of birth when you book an appointment or contact us.
• Medical information: Department preference, symptoms, and notes you voluntarily provide when booking an appointment.
• Usage data: Pages visited, time spent on the site, browser type, and IP address, collected automatically via standard web server logs.
• Communication data: Messages you send us via the contact form or WhatsApp.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments
• Respond to your enquiries and provide customer support
• Send appointment reminders and follow-up communications
• Improve our website and services
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Medical Information Confidentiality

All medical information you share with us is treated with the highest level of confidentiality in accordance with applicable Indian healthcare regulations. Your medical records are accessible only to authorised medical and administrative staff directly involved in your care.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: